Terms of Service - OrionDNS

Last Updated: November 2025

⚠️ IMPORTANT NOTICE: These Terms contain a binding arbitration clause and class action waiver in Section 18 that affect your legal rights. Please read carefully.

1. Acceptance of Terms

By accessing, registering for, or using the OrionDNS website, API, update clients, or any related services (collectively, the "Service"), you acknowledge that you have read, understood, and agree to be legally bound by these Terms of Service ("Terms") and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms in their entirety, you must immediately cease all use of the Service.

These Terms constitute a binding legal agreement between you (individually or on behalf of an entity) and OrionDNS. We reserve the right to modify these Terms at any time. Continued use of the Service after changes are posted constitutes acceptance of the modified Terms.

2. Service Description & Availability

OrionDNS provides Domain Name System (DNS) hosting, Dynamic DNS (DDNS) update services, and related DNS infrastructure services on an "AS IS" and "AS AVAILABLE" basis. The Service acts solely as a technical intermediary that translates domain names to IP addresses.

We explicitly reserve the right to:

Modify, suspend, discontinue, or terminate the Service or any part thereof at any time, with or without notice, for any reason or no reason;
Refuse service to anyone for any lawful reason;
Change pricing, features, or access limitations at our sole discretion;
Implement rate limiting, quotas, or technical restrictions;
Perform maintenance causing temporary service interruptions;
Remove or modify DNS records without notice if they violate these Terms or applicable law.

NO UPTIME GUARANTEE: We do not guarantee any specific uptime percentage, response time, or service availability. Service interruptions may occur due to maintenance, technical issues, network problems, third-party failures, DDoS attacks, force majeure events, or any other cause beyond our reasonable control.

3. User Account & Responsibilities

3.1 Account Security: You are solely and exclusively responsible for:

Maintaining the confidentiality of your account credentials (username, password, API tokens);
All activities and actions that occur under your account, whether authorized or unauthorized;
Immediately notifying us of any unauthorized access or security breach;
Ensuring your account information (including email) is accurate and current.

We are not liable for any loss or damage arising from your failure to secure your account.

3.2 Legal Compliance & Rights: You represent, warrant, and covenant that:

You are at least 18 years of age or have reached the age of majority in your jurisdiction;
You possess all necessary legal rights, licenses, and permissions to use any domain names, hostnames, or IP addresses you configure;
Your use of the Service complies with all applicable local, state, national, and international laws and regulations;
You will not infringe upon any third-party intellectual property, privacy, or other rights;
All information you provide to us is truthful, accurate, and complete.

3.3 DNS Records: You acknowledge and agree that:

DNS records you create become publicly accessible information on the global internet;
You bear sole responsibility for the accuracy and appropriateness of all DNS records;
We do not and cannot control, monitor, or verify the destination IP addresses, servers, or content to which your DNS records point;
We do not endorse, approve, or assume responsibility for any content, services, or activities associated with your DNS records.

4. Prohibited Conduct

You expressly agree NOT to use the Service to facilitate, support, or engage in any of the following activities:

4.1 Illegal Content & Activities:

Child sexual abuse material (CSAM) or any content exploiting minors;
Non-consensual intimate images or revenge pornography;
Human trafficking or exploitation;
Sale of illegal drugs, weapons, stolen goods, or counterfeit items;
Terrorism, violent extremism, or incitement to violence;
Fraud, identity theft, money laundering, or financial crimes;
Copyright, trademark, or other intellectual property infringement;
Any activity prohibited by applicable law in your jurisdiction or ours.

4.2 Malicious Technical Activities:

Hosting, distributing, or facilitating malware, viruses, trojans, ransomware, spyware, or any malicious code;
Operating command-and-control (C2) servers for botnets or compromised systems;
Phishing, pharming, spoofing, or social engineering attacks;
Distributed Denial of Service (DDoS) attacks or other network disruption;
Port scanning, vulnerability exploitation, or unauthorized network probing;
Cryptojacking or unauthorized use of computing resources;
Any activity that compromises the security or integrity of our infrastructure or that of third parties.

4.3 Abuse & Spam:

Sending unsolicited bulk email (spam), SMS spam, or other unsolicited communications;
Email harvesting, scraping, or automated account creation;
Operating open mail relays or open proxies;
Hosting spam-advertised websites or "spamvertised" content.

4.4 Service Abuse:

Attempting to bypass, disable, or interfere with security features, rate limits, or access controls;
Using automated tools to access the Service in violation of our robots.txt or API terms;
Reverse engineering, decompiling, or attempting to extract source code;
Creating multiple accounts to evade bans or limitations;
Reselling or redistributing the Service without explicit written authorization;
Using the Service to compete with or harm OrionDNS.

Violation Consequences: We reserve the right to investigate suspected violations and take any action we deem appropriate, including but not limited to: immediate suspension or termination of your account, deletion of DNS records, cooperation with law enforcement, and pursuit of legal remedies. We may report illegal activities to relevant authorities.

5. Intellectual Property Rights

5.1 OrionDNS Property: The Service, including all software, code, design elements, trademarks, logos, text, graphics, and documentation (excluding user-submitted DNS records), is the exclusive property of OrionDNS and is protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to use the Service solely for its intended purpose. All rights not expressly granted are reserved.

5.2 User Content: You retain ownership of your DNS records and configuration data. By using the Service, you grant us a worldwide, non-exclusive, royalty-free license to store, process, transmit, and display your DNS records as necessary to provide the Service. This includes publishing your records to the global DNS infrastructure.

5.3 Trademark Notice: "OrionDNS" and associated logos are trademarks of OrionDNS. Unauthorized use is strictly prohibited.

6. DMCA & Copyright Compliance

OrionDNS respects intellectual property rights and complies with the Digital Millennium Copyright Act (DMCA). We act as a technical service provider and do not control content hosted on servers utilizing our DNS resolution services.

6.1 Designated DMCA Agent: Copyright infringement notifications must be submitted through our Abuse Report system at report.php and must include all information required by 17 U.S.C. § 512(c)(3), including:

Physical or electronic signature of the copyright owner or authorized agent;
Identification of the copyrighted work claimed to be infringed;
Identification of the allegedly infringing material and information reasonably sufficient to locate it;
Your contact information (name, address, telephone, email);
A statement of good faith belief that use is not authorized;
A statement under penalty of perjury that the information is accurate and you are authorized to act on behalf of the owner.

6.2 Counter-Notification: If you believe your content was wrongly removed, you may submit a DMCA counter-notification containing the information required by 17 U.S.C. § 512(g)(3).

6.3 Repeat Infringer Policy: We will terminate accounts of users determined to be repeat copyright infringers in appropriate circumstances.

6.4 Safe Harbor: As a service provider under 17 U.S.C. § 512(a), we are not liable for content transmitted through our DNS infrastructure where we: (1) do not initiate the transmission, (2) do not select recipients, (3) do not select or modify content, and (4) act as a mere conduit.

7. Third-Party Services & Links

The Service may integrate with or reference third-party services (e.g., Cloudflare Turnstile, DNS root servers, domain registrars). We do not endorse, control, or assume responsibility for third-party services. Your use of third-party services is governed by their respective terms and privacy policies. We are not liable for any third-party actions, failures, data practices, or content.

8. DISCLAIMER OF WARRANTIES

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS," "AS AVAILABLE," AND "WITH ALL FAULTS." ORIONDNS EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO:

IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT;
WARRANTIES REGARDING ACCURACY, RELIABILITY, AVAILABILITY, TIMELINESS, SECURITY, OR PERFORMANCE;
WARRANTIES THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS;
WARRANTIES REGARDING ANY CONTENT, DATA, OR SERVICES ACCESSED THROUGH DNS RECORDS;
WARRANTIES THAT DEFECTS WILL BE CORRECTED OR THAT THE SERVICE IS FREE FROM VIRUSES OR OTHER HARMFUL ELEMENTS.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM ORIONDNS OR THROUGH THE SERVICE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

YOU ACKNOWLEDGE THAT DNS IS A DISTRIBUTED INTERNET PROTOCOL SUBJECT TO CACHING, PROPAGATION DELAYS, AND THIRD-PARTY INFRASTRUCTURE. WE DO NOT WARRANT THE BEHAVIOR OF DNS RESOLVERS, ISPs, OR OTHER INTERNET INFRASTRUCTURE BEYOND OUR DIRECT CONTROL.

9. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ORIONDNS, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, LICENSORS, OR SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

LOSS OF PROFITS, REVENUE, BUSINESS, DATA, GOODWILL, OR BUSINESS INTERRUPTION;
LOSS OF ACCESS TO THE SERVICE OR INABILITY TO USE THE SERVICE;
COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;
UNAUTHORIZED ACCESS TO OR ALTERATION, DELETION, CORRUPTION, OR LOSS OF YOUR DATA OR DNS RECORDS;
ERRORS, MISTAKES, OR INACCURACIES IN DNS RESOLUTION;
PERSONAL INJURY, PROPERTY DAMAGE, OR ANY OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICE;
ANY CONTENT, SERVICES, PRODUCTS, OR CONDUCT OF THIRD PARTIES ACCESSED THROUGH DNS RECORDS YOU CREATE OR MANAGE;
ANY SECURITY BREACHES, HACKING, DDOS ATTACKS, OR OTHER MALICIOUS ACTIVITIES BY THIRD PARTIES;
ANY CLAIMS BY THIRD PARTIES REGARDING YOUR DNS RECORDS OR USE OF THE SERVICE;
DAMAGES ARISING FROM DOWNTIME, SERVICE INTERRUPTIONS, OR PROPAGATION DELAYS;
ANY OTHER MATTER RELATING TO THE SERVICE, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF ORIONDNS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES OR DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.

IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS RELATING TO THE SERVICE EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS (USD $100.00).

YOU ACKNOWLEDGE AND AGREE THAT THESE LIMITATIONS OF LIABILITY ARE ESSENTIAL ELEMENTS OF THE AGREEMENT BETWEEN YOU AND ORIONDNS, AND THAT ORIONDNS WOULD NOT PROVIDE THE SERVICE WITHOUT THESE LIMITATIONS.

10. Indemnification

You agree to indemnify, defend (at our option), and hold harmless OrionDNS, its parent, subsidiaries, affiliates, officers, directors, employees, agents, partners, contractors, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, and fees (including reasonable attorneys' fees and court costs) arising from or relating to:

Your use or misuse of the Service;
Your violation of these Terms or any applicable law or regulation;
Your violation of any third-party rights, including intellectual property, privacy, publicity, or other proprietary rights;
Your DNS records and any content, services, or activities associated with IP addresses or servers to which your records point;
Any false, inaccurate, or misleading information you provide;
Your failure to maintain account security;
Any claim that your use of the Service caused harm to a third party.

This indemnification obligation will survive termination of your account and these Terms. We reserve the right to assume exclusive defense and control of any matter subject to indemnification by you, in which case you will cooperate with us in asserting any available defenses.

11. Data Privacy & Security

Your use of the Service is also governed by our Privacy Policy. You acknowledge and agree that:

DNS records are inherently public information broadcast to the global internet;
We implement reasonable security measures but cannot guarantee absolute security;
We are not liable for data breaches, unauthorized access, or security incidents beyond our reasonable control;
You are responsible for complying with privacy laws applicable to any data you process through the Service.

12. Account Suspension & Termination

12.1 Termination by Us: We reserve the right to suspend, terminate, or refuse service to any account at any time, with or without cause, with or without notice, and without liability. Reasons may include but are not limited to:

Violation of these Terms;
Receipt of abuse complaints or legal demands;
Suspected fraudulent, abusive, or illegal activity;
Extended account inactivity;
Non-payment of fees (if applicable);
Technical or security concerns;
Any reason we deem appropriate in our sole discretion.

12.2 Effect of Termination: Upon termination:

Your right to access and use the Service immediately ceases;
All DNS records may be deleted without notice or opportunity for retrieval;
We are not obligated to store, forward, or provide access to any data;
Sections of these Terms regarding disclaimers, limitations of liability, indemnification, dispute resolution, and other provisions that by their nature should survive, will continue to apply.

12.3 Termination by You: You may terminate your account at any time by ceasing use and deleting your account through the dashboard. You remain liable for all activities that occurred under your account prior to termination.

13. Modifications to Service & Terms

We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time without notice or liability. We may also modify these Terms at any time by posting revised Terms. Your continued use of the Service after changes are posted constitutes acceptance of the modified Terms. If you do not agree to modified Terms, you must stop using the Service immediately.

14. Export Controls & Sanctions

You agree to comply with all applicable export control laws and regulations, including Israeli export control laws and international sanctions regimes. You represent that you are not located in, under the control of, or a national or resident of any country subject to Israeli or international embargo or sanctions, and that you are not on any applicable government list of prohibited or restricted parties. You will not use the Service in violation of any export laws or regulations.

15. Government Users

If you are a government entity, the Service constitutes commercial computer software and documentation as defined under applicable procurement regulations, and is provided with only those rights as specified in these Terms.

16. Governing Law & Venue

16.1 Governing Law: These Terms and any dispute arising out of or relating to these Terms or the Service shall be governed by and construed in accordance with the laws of the State of Israel, without regard to its conflicts of law principles.

16.2 Exclusive Venue: Subject to the arbitration agreement in Section 18, you agree that any legal action or proceeding must be brought exclusively in the courts located in Tel Aviv, Israel, and you irrevocably consent to the personal jurisdiction and venue of such courts.

16.3 International Users: If you access the Service from outside Israel, you do so at your own risk and are responsible for compliance with local laws. The Service is controlled and operated from Israel.

17. Electronic Communications

By using the Service, you consent to receive electronic communications from us, including emails, notices posted on the website, and messages sent through the Service. You agree that all agreements, notices, disclosures, and other communications that we provide electronically satisfy any legal requirement that such communications be in writing.

18. DISPUTE RESOLUTION & ARBITRATION AGREEMENT

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

18.1 Informal Dispute Resolution: Before initiating arbitration or litigation, you agree to attempt to resolve any dispute informally by contacting us through our Abuse Report system and describing the issue in detail. We will attempt to resolve the dispute informally by contacting you via email. If a dispute is not resolved within sixty (60) days after submission, either party may initiate binding arbitration.

18.2 Binding Arbitration: Except for disputes that qualify for small claims court, all disputes arising out of or relating to these Terms or the Service shall be resolved through binding arbitration administered by the International Court of Arbitration under the UNCITRAL Arbitration Rules. The arbitration shall be conducted by a single neutral arbitrator and shall take place in Tel Aviv, Israel (or remotely via videoconference).

18.3 Arbitration Rules:

The arbitrator, not any court or agency, shall have exclusive authority to resolve all disputes, including disputes regarding the interpretation, applicability, enforceability, or formation of these Terms, including the arbitrability of any claim and the scope of this arbitration clause;
The arbitrator shall apply Israeli substantive law and the UNCITRAL Arbitration Rules;
The arbitrator's decision shall be final and binding;
Judgment on the award may be entered in any court having jurisdiction;
Each party shall bear its own costs of arbitration unless the arbitrator determines otherwise;
Discovery shall be limited as determined by the arbitrator.

18.4 CLASS ACTION WAIVER: YOU AGREE THAT DISPUTES MUST BE BROUGHT ON AN INDIVIDUAL BASIS ONLY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. CLASS ARBITRATIONS, CLASS ACTIONS, PRIVATE ATTORNEY GENERAL ACTIONS, AND CONSOLIDATION WITH OTHER ARBITRATIONS ARE NOT PERMITTED. If this class action waiver is found to be unenforceable, then the entire arbitration agreement shall be null and void.

18.5 Exceptions: Either party may seek injunctive or equitable relief in any court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information.

18.6 Opt-Out: You may opt out of this arbitration agreement by sending written notice to us within thirty (30) days of first accepting these Terms. The notice must include your name, account username, and a clear statement that you wish to opt out of the arbitration agreement.

19. Miscellaneous Provisions

19.1 Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and OrionDNS regarding the Service and supersede all prior agreements, understandings, and communications.

19.2 Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

19.3 Waiver: No waiver of any term or condition shall be deemed a further or continuing waiver of such term or any other term. Our failure to enforce any right or provision shall not constitute a waiver of such right or provision.

19.4 Assignment: You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign or transfer these Terms at any time without notice or consent. These Terms shall be binding upon and inure to the benefit of the parties and their permitted successors and assigns.

19.5 No Agency: Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and OrionDNS. You have no authority to bind OrionDNS in any manner.

19.6 Force Majeure: We shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, network infrastructure failures, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

19.7 Survival: All provisions that by their nature should survive termination shall survive, including but not limited to: intellectual property rights, disclaimers, limitations of liability, indemnification, dispute resolution, and governing law.

19.8 Headings: Section headings are for convenience only and do not affect interpretation.

19.9 Language: These Terms are drafted in English. Any translation is provided for convenience only. In the event of conflict, the English version shall prevail.

20. Contact & Abuse Reporting

For legal notices, abuse reports, DMCA notifications, or questions regarding these Terms, please use our Abuse Report system or contact us at Contact Email

Abuse Reports: We take abuse seriously and will investigate all credible reports. To report abuse, provide:

The specific hostname or DNS record in question;
Detailed description of the violation;
Evidence supporting your claim (URLs, screenshots, logs);
Your contact information.

Law Enforcement: Law enforcement requests should include proper legal documentation (subpoena, court order, warrant) and be submitted through official channels.

By using OrionDNS, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

📋 Terms of Service